Account & settings
Emails you may receive
The notifications the portal sends and what they mean.
Emails you may receive
The portal sends a small number of emails on behalf of your organization. They always come from your organization's branded sender.
| When you get it | |
|---|---|
| Welcome / account setup | When you self-register, with a link to sign in. |
| Investor invite | When your account manager adds you (LeftMain sync or CSV import), with a link to set your password. |
| New property published | When the organization lists a new property on the portal (if they've enabled it). |
| Property announcement | When your account manager highlights a specific property to investors. |
| Weekly newsletter | A periodic digest of available properties (if your organization runs one). |
| Password reset | Only when you request it from Forgot password. |
Property alerts can also arrive by text message — a separate, opt-in channel. See Text message alerts.
Turning marketing email off
The three marketing emails — New property published, Property announcement and the Weekly newsletter — can be switched off at any time. Two ways:
- From any of those emails. Every one has a Manage your email preferences or unsubscribe link in the footer. It opens a page where you can unsubscribe or resubscribe in one click, and it works without signing in — you do not need to remember a password to stop the mail. Your email client's own "Unsubscribe" button (Gmail, Apple Mail, Outlook) works too, and does the same thing.
- From your profile. Sign in and go to your profile. Under Email preferences, untick Email me new listing announcements and the newsletter. It saves on its own — there is no Save button to press.
Either way the change takes effect immediately.
Account email is never affected. Password resets, your account-setup invitation, and replies to things you asked for keep arriving. Unsubscribing stops marketing only; it does not close your account or remove you from the portal.
Links inside emails
Buttons and links in these emails take you straight to the relevant property or page on your portal. Opening them while signed in drops you right where you need to be.
Not getting emails?
- Check spam/junk and add your organization's sender address to your contacts.
- Confirm your email on your Profile is correct (it's set by your account manager).
- If your account was revoked, you'll stop receiving product emails — contact your account manager to be reinstated.